Frequently Asked Questions

How can I make a photo order by post?
You can make your photo order by post, by down loading and printing an order form out. The order form is available by clicking here.

How can I pay for my photos?
Payment can be made by direct deposit, cheque or by faxing or posting your credit card details. You will be emailed information on how to pay. Remember to quote your order number when submitting payment.

I do not have an email address, how can I make an order?
You can down load a printable form to do this from here.

How long will it take before I get my photos?
We will normally dispatch photos within one week of receiving payment. If you require your order urgently please email orders@nesport.co.nz

I am having difficulty in placing my order, I have filled out the form and I click the place order button and nothing seems to happen. What am I doing wrong?
It’s possible that you have not clicked a little box just above the place order button. This little box that needs ticking means that you have read and accept the Terms & Conditions on the Nesport Communications web site. If you are having problems creating your order online please email orders@nesport.co.nz with your details and we’ll make the order for you.

I currently live overseas and would like to purchase one of your photos. Is this possible?
Yes, Just place your order in the normal way. You can pay by faxing or posting your credit card details or by telegraphic transfer.

What do I do if my photos are damaged in the post?
Send an email to orders@nesport.co.nz with “damaged photos” in the subject line, your order number and a brief description. If you return them to the address below, they will be reprinted at no cost to you:

Nesport Limited
PO Box 83074
Johnsonville
Wellington 6440
NEW ZEALAND

What if I want to change my order?
First make another order. Then send an email to orders@nesport.co.nz to cancel your original order, quoting your original order number.

I would like to purchase a large size print of one of your photos. Do you offer print sizes larger than 30x20cm?
Large size prints of all our photos may be available as well as odd sizes and panoramic options. This depends on the original file and your requirements. Please email orders@nesport.co.nz for more information.

Cropping or getting the image to fit the paper size
Most of the photos on this web site have a ratio of 15 x 10 centimetres or 30 x 20 centimetres. When you order prints that are 18 x 13 centimetres or 25 x 20 centimetres they will be cropped to fit the paper size (this means that the edge of the photo will be trimmed). If this cropping is a problem you will be notified.

Will my prints be matt or gloss?
Your prints will be gloss. If you require matt please send an email to orders@nesport.co.nz with your requirements. Please quote your order number.

Can I have text on my photos?
Yes you can have text on your photos. Send an email to orders@nesport.co.nz with your requirements. Please state your order number and include “Text on photo” in the subject line of your email.

I don’t have an email address, how can I make an order?
You can print a form from http://www.nesport.co.nz/orderform.pdf which you can either post or fax to Nesport . Alternatively we could fax this form to you. This form has pricing for the various print sizes, contact details and you can pay by either faxing or posting your cheque or credit card details.

I am not sure if that’s me in the photo, how can I find out?
Send an email to orders@nesport.co.nz quoting the image file name and we’ll see what we can do. If you had a bib number you might want to let us know what that was. We may be able to enlarge part of the image and email you a low resolution version to check.

I want to cancel my order, how do I do this?
Send an email to orders@nesport.co.nz with your order number and we’ll cancel your order. We will also refund any money paid on the order, as long as it has not already been processed and sent.

Do you have special deals for schools and clubs?
Nesport will provide schools and clubs with electronic images by email for the personal use price of $25.00 including GST. Nesport terms and conditions still apply so you can not on-sell the images.

I have made an order and have not received a confirmation, what’s happened?
You need to check your email for confirmation of the order.If your email address was typed into the order form incorrectly you will not receive this confirmation. If your email address is through Xtra and you typed in extra.co.nz this will be picked up and corrected. If you have not received confirmation directly after you placed your order please let us know at this email address: orders@nesport.co.nz

What size file do I get when I buy the “E-Mail - Personal Use” or “E-Mail - Commercial Use” option?
You’ll get a file that is 2 to 3 megabytes in size. The image will be 300dpi and in the JPEG format. If you order more than one image that is to be emailed to you, the images will be sent in separate emails. Please let us know if you want the image in another format or reduced in any way.